Shipping policy

Off-the-rack Orders

• All in-stock pieces will ship within 10 – 12 business days, subject to customs clearance. If you do not receive your tracking number within the estimated timeframe please contact us.  

• During periods of high demand orders may temporarily exceed our immediate stock, and pieces will be crafted in real time. In these instances, production and shipping timelines will be extended. If you’d like an update on your order you can always check in with us.

Bespoke Orders

For fully bespoke customised pieces, please share your specifications (including reference images, sizing, and timeframe) via hi@diyadiya.studio or DM @diyajoukani on Instagram.

Taxes & Duties

Orders shipped outside India may be subject to local taxes and import fees, which are not included in the product price or shipping costs paid at checkout. The recipient is the importer of record and is responsible for all such charges. Customs policies vary widely by country; please contact your local customs office for specific details and pricing estimates before placing an order.

Note on Address Changes

Shipping addresses cannot be changed once a label has been generated. If you contact us before label generation, we can update the address. Once a package is in transit, no changes can be made.

Note on P.O. Boxes

We cannot deliver to P.O. Boxes or APO/FPO addresses. If a P.O. Box is entered at checkout, we will contact you for an alternative address, which may delay delivery.

Note on Signatures 

Orders over $1,000 USD (or equivalent currency) require a signature upon delivery. Please monitor your tracking notifications to ensure a successful delivery.