Refund policy

Please read these guidelines carefully before finalizing your purchase:

  1. All Sales Are Final

    • No Returns or Exchanges: We do not accept international or domestic returns, and we do not offer product exchanges.

    • Size & Fit Verification: Sizes vary globally. Please consult our detailed Size Charts for each item before buying. We cannot issue refunds or exchanges for incorrect size choices or a change of mind.

  2.  Duties, Taxes, and Customs Fees

    • Customer Responsibility: International orders may face import duties, taxes, and customs fees levied by your home country. These are not included in our product prices or shipping costs, and are the responsibility of the customer to pay. 

    • Refused Shipments: If you refuse a shipment due to unexpected customs charges, you forfeit the package. We will not issue refunds for abandoned, refused, or returned international shipments.

  3. Damaged or Faulty Items

    We inspect every package before global transit. If your item arrives damaged, defective, or incorrect, we will resolve it under these conditions:

    • Reporting Window: You must email hi@diyadiya.studio within 7 days of the tracked delivery date.

    • Required Proof: You must include your order number, a description of the issue, and clear photos of the damage.

    • Resolution: If verified, we will issue a store credit or refund. Due to high transit costs, we cannot ship replacement items for damaged orders.

  4. Lost or Delayed Shipments

    Once a package leaves our facility, transit times depend entirely on the postal carriers and customs processing. We are not responsible for delays caused by customs tracking systems or destination postal services.

  5. Remote Area Shipping Fees

    Occasionally, after an order is processed, our courier partner flags a delivery address as a designated "remote area" that requires a surcharge.

    • Our Commitment: We apologize for the inconvenience! We strive to avoid unexpected charges and are actively exploring alternative shipping solutions to eliminate this issue.

    • Resolution: If your address requires a remote delivery fee, our team will contact you. You will have the option to pay the additional surcharge, or request a full refund or store credit instead.